Shipping policy
Where can you ship to?
Cheokolate Prints offers international shipping to most destinations in the world. In case we're unable to ship to your address, kindly reach out to us at hello@cheokolate.com, and we'll provide alternative shipping solutions.
What shipping options are available?
We offer delivery via standard tracked shipping (approx 10-15 working days) and expedited tracked shipping (approx 5-10 working days). Delivery costs are calculated at the checkout.
Do orders ship with tracking?
Tracking availability varies and will depend on the country and shipping option selected with your order. Generally speaking, standard shipping is untracked, and express is tracked (you can check the shipping service when you place the order).
Express shipping typically involves a courier, tracked, and offered as a fast, premium service.
To track your order, we’ll provide you with an email and tracking link when your product ships.
Do you ship to P.O. addresses?
In the majority of cases, we can ship to P.O. Box addresses.
How does pricing work when shipping multiple items?
Our rolled prints are all flat-rated for shipping, regardless of the quantities ordered.
However, please note if the ordered prints are coming from multiple different printer partners of ours, then the individual shipping costs will be combined.
Why hasn’t my order been delivered yet?
All items have estimated delivery times shown in our price lists and apps to show how long it typically takes to deliver a product to various countries worldwide.
Please be aware that factors that could delay delivery times include:
- Mistyped or incorrectly formatted address
- Customs and import restrictions
- Failed delivery attempts (i.e. no one home to receive the order)
- Postal strikes
- Other adverse conditions (such as storms and natural disasters)
If there’s an unreasonable delay with your order, we will typically deal with this proactively. Alternatively, if an order is outside the expected delivery window, then please contact hello@cheokolate.com for additional information.
Occasionally, orders get lost in the mail - more often, when shipped untracked to less common shipping destinations. If an order is not received within 30 days of ordering, we’ll be more than happy to send a replacement. Just let us know at hello@cheokolate.com, and we’ll make the arrangements on your behalf. Please note, however, that we cannot offer free replacements for orders not received due to an incorrect address.
What happens if my product is damaged in transit?
We kindly ask for a photo of the damaged goods, and we’ll then gladly send a free replacement.
Where will my order be shipped from?
Upon receiving your order, we’ll automatically route it to the fulfillment centre nearest to your address, which means shorter shipping distances, faster delivery times and less environmental impact.